Our support team is ready to help with account-related questions, technical concerns, withdrawals, payment methods, or general feedback. If you need assistance with bonus balance, free spins, featured games or live betting, contact us and we will reply promptly. We offer clear guidance on deposits, cashouts and recent wins, and can advise on verification, limits or any site issue so you can get back to playing quickly and confidently, and compliance.
| Department | Contact |
|---|---|
| Customer support | [email protected], live chat 24/7, email reply within 1 hour |
| General enquiries | [email protected], Mon-Fri, 09:00-18:00 |
| Affiliate enquiries | [email protected], responses within 48 hours, account manager on request |
| Phone | +44 20 7946 1287, call-back available, Mon-Sat 09:00-20:00 |
| Working hours | 24/7 |
Email Support
For detailed requests, account issues or anything that requires documents, please contact us by email at [email protected]. Email is the preferred method for complex cases since it lets you attach files and track correspondence. Include a clear subject line, your account ID, and up-to-date contact details to help us process your request quickly and avoid unnecessary delays.
Contact Form
Response Time
Support response times vary by request. Most inquiries are answered within one business day; simple questions are often resolved via live chat in minutes. Complex cases, such as verification or payment investigations, may take longer depending on their nature and required checks. We strive to keep you updated during any delay and aim to resolve escalations as quickly as possible.
Feedback
We’d love to hear your feedback, suggestions or ideas to improve the site. Share what you like, what’s missing or any issues you’ve spotted. Every comment is read and reviewed by our team. We use player feedback to fix bugs, refine features and improve the overall experience. Send thoughts via live chat or email to [email protected].